Frequently asked questions

How long do I have to wait for my candles to arrive?
If you order on working days before 12 PM, we deliver within 48 hours throughout The Netherlands. Outside The Netherlands it differs for every country. Keep this in mind please

How do I pay?
We accept Ideal, Visa, Mastercard and American Express.

Can I return my order?
Our candles are designed to make a one way trip to you or your friend. Though, if the candle isn’t exactly what you had in mind, of which chances are very low of course ;-), you can return your bought item within 7 days.

Oh no, I submitted a wrong order!
Once you’ve submitted your order, behind the scenes it’s a fast ongoing process to get it to your address as quickly as possible. It would be very impractical for us to chase the PostNL truck down the road to get your order back… If you have any questions, please contact us at info@myflame.nl.

Are your soy candles made of 100% soy wax?
Yes, all our candles are made of 100% soy wax. We get our wax from China, no rain forest s are being
destroyed for our candles and the soybeans used are not genetically modified. Green beans, just how we like it J.

Are your palm wax candles made of 100% palm wax?
Yes, all our palm wax candles are made of 100% palm wax. For these candles also, no rain forests were harmed. Our palm wax comes from certified plantations in Java.

Can I use your candles for massage oil?
Yes you can. Let the candle burn for a little while so there is enough liquid wax. Carefully blow out the candle and just pour the wax into your hands. Because soy wax has a lower burning point compared to paraffin wax, the wax isn’t as hot and you won’t burn yourself.

My candle is a present; can you wrap it for me?
Of course! While placing your order you will find an option to wrap your purchase. It costs a little extra, but you will get a beautifully wrapped gift for your dear friend.

There is coming black smoke out of my candle. How is this possible?
When the wick becomes too long, the wick doesn’t burn well because the wax cannot get to the upper part of the wick. This causes the wick to smoke. If you notice this, blow out the candle, trim the wick to 6 mm. and relight the candle. You will see the soot will not return.