Frequently asked questions

How long do I have to wait for my candles to arrive?
If you order on working days before 3 PM, we deliver the next working day throughout The Netherlands. Outside The Netherlands it differs for every country. 

Belgium
1 to 2 business days

Germany
1 to 3 business days

France and United Kingdom
2 to 5 business days

We ship throughout all countries in Europe. If you would like to know the delivery time for another country, please send and e-mail to info@myflame.nl.

What are the shipping costs?

The Netherlands
For orders up to €30,- we charge €4,95. Orders higher than €30,- are free of delivery costs.

Belgium
For orders up to €45,- we charge €6,95. Orders higher than €45,- are free of delivery costs.

Germany & Austria
For orders up to €45,- we charge €7,50. Orders higher than €45,- are free of delivery costs.

Czech Republic, Denmark, Finland, France, Italy, Latvia, Malta, Portugal, Spain, Sweden and United Kingdom
For orders up to €80,- we charge €10,-. Orders higher than €80,- are free of delivery costs.

If you would like your items being shipped to another country, please send an e-mail to service@myflame.nl

How do I pay?
We accept Ideal, Visa, Mastercard, CreditCard, MisterCash, SOFORT Banking and American Express. Or you can by bank transfer. Please be aware that we ship your order one we have received your payment. This means that this type of payment can cause some delay in receiving your order.

Can I return my order?
Our candles are designed to make a one way trip to you or your friend. Though, if the candle isn’t exactly what you had in mind, of which chances are very low of course ;-), you can return your bought item within 14 days.

Oh no, I submitted a wrong order!
Once you’ve submitted your order, behind the scenes it’s a fast ongoing process to get it to your address as quickly as possible. It would be very impractical for us to chase the DHL truck down the road to get your order back… If you have any questions, please contact us at info@myflame.nl.

Are your soy candles made of 100% soy wax?
Yes, all our candles are made of 100% soy wax. We get our wax from the United States so no rain forrests were destroyed for our candles Green beans, just how we like it J.

Are your palm wax candles made of 100% palm wax?
Yes, all our palm wax candles are made of 100% palm wax. For these candles also, no rain forests were harmed. Our palm wax comes from certified plantations in Java.

Can I use your candles for massage oil?
Yes you can. Let the candle burn for a little while so there is enough liquid wax. Carefully blow out the candle and just pour the wax into your hands. Because soy wax has a lower burning point compared to paraffin wax, the wax isn’t as hot and you won’t burn yourself.